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Knowledge Base Home aero-right Reports aero-right I have an email address listed as a hard bounce, but I know it is valid. What happened?

I have an email address listed as a hard bounce, but I know it is valid. What happened?

Reports Updated on October 3, 2022

If an email was blocked by a spam filter on the recipient’s end, it could cause it to come back as a hard bounce. This spam filter could be in the company firewall, the ISP/data center, or the subscriber’s own computer.

A valid email address that has been marked as a “hard bounce” can be removed from your contact list and re-added to erase the history of bouncing. If an address comes back as a hard bounce two consecutive times, it will be marked as a “confirmed bounce” and future campaigns will not be sent to it.

Check the Content of Your Campaign.
Did the Email End up in the “Junk” Folder?
Major ISP Blocking Email

SUGGESTION

Learn more about the management of bounces here.


If you have any questions, please contact our support team.